We accept payment by credit card through Stripe.

Normally your items will be dispatched within 1-3 working days.

The estimated time of arrival is stated under each Product item.

Delivery time usually takes between 5 and 15 working days.

We accept returns within 30 days of receiving the item. The items must be unused and in their original packaging.

If your order is lost in transit, we will either send a replacement or refund your payment.

If your goods are damaged in transit, please contact us immediately and we will organise a replacement.

We work directly with manufacturers and avoid intermediaries, which allows us to offer competitive prices.

Unfortunately, we cannot change your order after it has been placed.

Yes, you can cancel your order as long as it has not been shipped yet.

We primarily deliver to Denmark at AnsPro.dk but we also deliver to most countries in Europe.

Yes, you can contact our customer service by email or phone and we will be happy to help you.

All our items displayed on our website are usually in stock. If an item is not in stock, it will be indicated on the product’s page.

You can contact our customer service by email or phone and we will guide you through our returns procedure.

If you want to change your delivery address, please contact our Customer Service as soon as possible.

If you are not at home, the delivery man will typically leave a message telling you where you can pick up your order. If you have chosen a shipping method that requires a signature, you will be asked to arrange a new delivery date.

Unfortunately, we cannot offer personal collection of orders at this time.

Unfortunately, we do not offer gift vouchers at this time.

The product description will usually indicate this information