TradeTerms at Justherb Growing ApS

General information

Justherb Growing ApS
Århusvej 55
8643 Ans By
CVR nr.: 43237632
Telefon: 42486778
Email: Januswie@hotmail.com

Prices

At Justherb Growing ApS, all prices are in Danish kroner and include VAT and taxes. We reserve the right to change prices from day to day without prior consent. Reservations are made for sold-out items.

Payment

Justherb Growing ApS accepts payment by VISA-Dankort, VISA, VISA Electron, Mastercard, Bank transfer. The payment will only be deducted from your account when the item is dispatched. All amounts are in DKK. Danish kroner and incl. VAT. Reservations are made for price errors and sold out / discontinued items.

Shipping

Justherb Growing ApS endeavours to dispatch orders received before 17.00 the same day, orders are then sent the next working day.
We ship to all of Denmark. Freight prices from 35 kr. Goods will be delivered to the delivery address specified when ordering.
We do not deliver abroad and not to the Faroe Islands and Greenland.
Your goods will be sent by Post Nord or GLS.
NOTE: If there is no space at the delivery point, the parcel will be moved to the nearest delivery point, which you will be notified of. If there are any problems, please contact customer service.
Goods are delivered every weekday. Your item will be delivered 1-3 working days after ordering.
For certain items, special delivery conditions apply. The conditions will be specifically stated prior to the purchase of these items.

Right of complaint

There is a 2-year warranty in accordance with the Danish Sale of Goods Act. Our warranty applies to defects in material and/or workmanship. You can have the item repaired, replaced, a refund or a reduction in price, depending on the specific situation. The complaint does not apply to faults or damage caused by incorrect handling of the product/service. You must complain in “reasonable time” after you have discovered the defect / error. Justherb Growing ApS will cover return costs to a reasonable extent.

Returns, complaints and use of the right of cancellation should be sent to:
Justherb Growing ApS
Århusvej 55
8643 Ans By
Shipments are not accepted by cash on delivery.

Refusion

In case of reimbursement, please provide bank details such as account number and bank account number so that the agreed amount can be transferred. This information can be provided safely by e-mail or other electronic means, as it is not sensitive information and will only be used for our fulfilment of the refund.

Returns Policy

There is a 14-day cooling-off period for goods purchased in our webshop.

The period is calculated from the day
– When you receive the order.
– Take physical possession of the last item in the case of a contract for several different items ordered in one order, but delivered individually or in several instalments.
– Take physical possession of the last lot, or last part, in the case of a contract for the supply of goods consisting of several lots/parts.
– The first item in physical possession, in the case of regular deliveries of goods over a certain period of time.
You must bear the return costs yourself.
Cancellation must be notified to us no later than 14 days after the purchase and you must return the shipment no later than 14 days after the cancellation. The notification must be given by email at Januswie@hotmail.com. In the notification, you must clearly state that you wish to exercise your right of cancellation. If you wish to return the item to us, you must complete the enclosed Returns Form and send the item to:
Justherb Growing ApS
Århusvej 55
8643 Ans By

You cannot cancel by simply refusing to receive the goods without giving clear notice of this.

Goods excluded from the right of cancellation

The following types of goods are not covered by the right of cancellation
– Goods which have been made to the consumer’s specifications or have been clearly personalised.
– Sealed goods which are not suitable for return for health protection or hygiene reasons and where the seal has been broken after delivery.
– Goods which, by their nature, become inextricably mixed with others on delivery.
– Goods where the seal has been broken.
– Performed non-financial services where the provision of the service has begun with the consumer’s prior express consent and acknowledgement that the right of withdrawal ends when the service is fully performed.
– The supply of digital content which is not supplied on a tangible medium, where the performance has begun with the consumer’s prior express consent and acknowledgement that he or she thereby loses his or her right of withdrawal.
– Newspapers, periodicals or magazines, with the exception of subscription contracts for such publications.
– Contracts concluded at public auction.
– Goods that deteriorate or expire rapidly.

Returns

You must return your order without undue delay and no later than 14 days after you have exercised your right of cancellation. You must bear the direct costs of returning the goods. When returning the goods, you are responsible for ensuring that they are properly packed. You must enclose a copy of the order confirmation. The return process will be faster if you also fill in and attach our Cancellation Form.
You bear the risk of the goods from the time of delivery until we receive them back.
We do not accept parcels sent by cash on delivery.

Condition of the goods on return

You are only liable for any deterioration in the value of the goods caused by handling other than what is necessary to establish the nature, characteristics and functioning of the goods. In other words, you can try the goods as if you were trying them in a physical shop.

If the item has been tried on beyond what is described above, it is considered second-hand. This means that if you cancel your purchase, you will only get part or none of the purchase amount back, depending on the commercial value of the goods at the time of receipt – of the return. In order to receive a full refund, you must test the goods without actually using them.

Repayment

If you cancel your purchase, you will of course be refunded the amount you have paid to us.
In the event of a reduction in value for which you are liable, this will be deducted from the purchase amount.
When exercising the right of cancellation, all payments received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the cheapest form of standard delivery offered by us), will be refunded without undue delay and no later than 14 days from the date on which we have received notification of your decision to exercise the right of cancellation. Refunds will be made by the same means of payment you used for the original transaction, unless you have expressly agreed otherwise.
We may withhold the refund until we have received the goods back, unless you have provided proof of having returned them by then.

Personal data policy

In order for you to enter into an agreement with us and shop on our website, we need the following information about you:

Name
Your address
Telephone number
E-mail address
Information about what you have purchased

We process your personal data for the purpose of being able to deliver the product to you and to process enquiries regarding your purchase. The processing takes place according to the rules in our personal data policy for Justherb Growing ApS. Here you can read more about how your information is processed, when it is deleted and what rights you have as a registered person.

Remedies – overview and links:

If you have a complaint about a product purchased in our Webshop, a complaint can be sent to:
The Danish Competition and Consumer Authority’s Centre for Complaint Resolution
Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk

If you are a consumer residing in another EU country, you can submit your complaint in the EU Commission’s online complaint platform.
The platform can be found here: http://ec.europa.eu/consumers/odr/
If you lodge a complaint here, please provide our e-mail address: Januswie@hotmail.com